Frequently Asked Questions

What are the miniatures made of?

Our miniatures are made of high-quality resin.

Will I receive the painted miniature?

Generally speaking, no. You are buying an unpainted and unassembled miniature whose realisation is completely up to you and your inner scale modellist! However, as of 2021, we are also offering two new services.

When purchasing a product, you can choose three different options:

  • UNASSEMBLED MINIATURE: unassembled and unpainted miniature. Takes up to 48 hours to be shipped.
  • ASSEMBLED WITH PLINTH: the miniature will be shipped assembled and mounted on a plinth. It can also be primed with a special primer to be displayed as is. Generally takes about 2 weeks to be prepared and shipped.
  • PAINTED MINIATURE: the miniature will be shipped assembled and fully painted by our amazing team. Generally takes about 2 months to be prepared and shipped.

Each option has a different price and delivery time. Please check the description of each product for more information.

Why are the prices different and what should I do about VAT?

We switched to a new tax regime (and that’s why it took us so long to re-open! Ah, the perks of bureaucracy!) and we are now subject to VAT in many countries.

Prices listed on the site are always tax excluded. VAT will be added at checkout if needed.

How about shipping costs?

After a long and painful series of delays and disruptments of any kinds, our new tax regime enables us to benefit from faster and more reliable shipping services! We’ve partnered with TNT/FedEx to get you the best experience at the most competitive shipping costs (which are partly covered by us). Below you can find the list of rates for 2021 (prices are always VAT excluded!)

 PLACE PRICE
ITALY ALWAYS FREE! 

ZONE 1:

Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hungary, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

12€ FREE over 149€

ZONE 2:

Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden

20€ FREE over 149€

ZONE 3:

Armenia, Azerbaigian, Bahrein, Bangladesh, Bhutan, Brunei, Canada, China, Hong Kong, India, Israel, Jordan, Kuwait, Lebanon, Myanmar, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Switzerland, United States, Yemen, Algeria, Egypt, Morocco, Tunesia

20€ FREE over 149€

ZONE 4:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brasil, Cambogia, Carribean islands, Chile, Colombia, Costa Rica, Ecuador, Falklands, French Guyana, Guyana, Indonesia, Japan, Laos, Macao, Malaysia, New Zealand, Paraguay, Perù, Philippines, Singapore, South Corea, Saint Vincent & Grenadine, Suriname, Taiwan, Thailandia, Timor Est, Trinidad & Tobago, Turks Island & Caicos, United Kingdom, Uruguay, Venezuela, Vietnam, Virgin Island

25€
FREE over 149€

ZONE 5:

Albania, Andorra, Belarus, Bosnia, Cyprus, Gibraltar, Iceland, Malta, Moldova, Montenegro, Macedonia, Norway, Russia, Serbia, Turkey, Ukraine and pretty much any other place in the world!

30€

FREE over 250€

I cannot track my order. Can you help?

Upon shipping, our system will automatically send you and email with the tracking code. If it doesn’t work, do not hesitate to contact us here.

When will I receive my order?

Orders are shipped on Tuesdays and Fridays. You should get your package within 1-6 business days, according to the place where you live.

I have placed an order but I haven’t received any confirmation!

Don't worry! Make sure to check your Spam folder and any other filter you might have enabled on your email account. If you still can’t find the email, please contact us here.

How can I know about Mindwork Games’ future releases?

Easy! Sign up to our newsletter in the bottom right box below or follow us on our social pages!