Frequently Asked Questions
What are the miniatures made of?
They are made of high quality resin.
Will I receive the painted miniature?
NO. You are buying an unpainted and unassembled miniature, the painting and the assembling are up to you and your inner scale modellist!
How about the shipping rates?
Shipping rates vary according to the place where you live:
REST OF THE WORLD 12€
Shipping is always free on orders over 99€.
I cannot track my order. What service are you using?
We use a traceable business service shared by all the post services worldwide. This means that we ship our packages with Italy Post (namely Poste Italiane) but once the package leaves Italy, it is handled by your local post service. To avoid issues, we recommed tracking your package with a third-party service like Parcelsapp.com, 17track.net and similar.
When will I receive my order?
Orders are shipped Mon - Fri and within 3 working days from the purchase. Delivery time is estimated in 2-3 working days in Italy, up to a week in Europe and 10/12 days in the rest of the world.
I have placed an order but I haven't received any confirmation!
Don't worry! Make sure to check your Spam folder and any other filter you might have enabled on your email account. If you still can't find the e-mail, write us at firstname.lastname@example.org.
How can I know about Mindwork Games' future releases?
Easy! You can sign up to our newsletter or follow us on our social profiles: