Frequently Asked Questions

What are the miniatures made of?

Our miniatures are made of high-quality resin.

Will I receive the painted miniature?

Generally speaking, no. You are buying an unpainted and unassembled miniature whose realisation is completely up to you and your inner scale modellist! However, as of 2021, we are also offering two new services.

When purchasing a product, you can choose three different options:

  • UNASSEMBLED MINIATURE: unassembled and unpainted miniature.
  • ASSEMBLED WITH PLINTH: the miniature will be shipped assembled and mounted on a plinth. It can also be primed with a special primer to be displayed as is.
  • PAINTED MINIATURE: the miniature will be shipped assembled and fully painted by our amazing team.

Each option has a different price, shipping cost and delivery time. Please check the description of each product for more information.

Why are the prices different and what should I do about VAT?

We switched to a new tax regime (and that’s why it took us so long to re-open! Ah, the perks of bureaucracy!) and we are now subject to VAT in many countries.

Prices listed on the site are always TAX FREE. VAT will be added at checkout.

How about shipping costs?

After a long and painful series of delays and disruptments of any kinds, our new tax regime enables us to benefit from faster and more reliable shipping services! We’ve partnered with TNT/FedEx to get you the best experience at the most competitive shipping costs (which is partly covered by us). Below you can find the list of rates for 2021.

 PLACE PRICE
ITALY ALWAYS FREE! (we had to make up for the VAT guys!)

ZONE 1:

Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hungary, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

12€ FREE over 149€

ZONE 2:

Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden

20€ FREE over 149€

ZONE 3:

Armenia, Azerbaigian, Bahrein, Bangladesh, Bhutan, Brunei, Canada, China, Hong Kong, India, Israel, Jordan, Kuwait, Lebanon, Myanmar, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Switzerland, United States, Yemen, Algeria, Egypt, Morocco, Tunesia

20€ FREE over 149€

ZONE 4:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brasil, Cambogia, Carribean islands, Chile, Colombia, Costa Rica, Ecuador, Falklands, French Guyana, Guyana, Indonesia, Japan, Laos, Macao, Malaysia, New Zealand, Paraguay, Perù, Philippines, Singapore, South Corea, Saint Vincent & Grenadine, Suriname, Taiwan, Thailandia, Timor Est, Trinidad & Tobago, Turks Island & Caicos, United Kingdom, Uruguay, Venezuela, Vietnam, Virgin Island

25€
FREE over 149€

ZONE 5:

Albania, Andorra, Belarus, Bosnia, Cyprus, Gibraltar, Iceland, Malta, Moldova, Montenegro, Macedonia, Norway, Russia, Serbia, Turkey, Ukraine and pretty much any other place in the world!

30€
FREE over 250€

### PLEASE NOTE: Prices are all VAT free! ###

I cannot track my order. Can you help?

Upon shipping, our system will automatically send you and email with the tracking code. If it doesn’t work, do not hesitate to contact us here (and don’t forget to tell us your order number!).

When will I receive my order?

Orders are shipped on Tuesdays and Fridays. You should get your package within 1-6 business days, according to the place where you live.

I have placed an order but I haven’t received any confirmation!

Don't worry! Make sure to check your Spam folder and any other filter you might have enabled on your email account. If you still can’t find the email, please contact us here.

How can I know about Mindwork Games’ future releases?

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