Frequently Asked Questions

What are the miniatures made of?

Our miniatures are made of high-quality resin.

What does "Limited Edition" mean?

Our miniatures are all limited in number because of the agreements we have with the artists who created the original artworks we've taken inspiration from. Some miniatures are more limited in number than others. The amount of copies available on our website may vary according to several factors, but they are continuously restocked until the are sold out.

What does "Sold out" mean?

If a miniature is marked as "Sold out", it means we've sold all the copies produced for that figure. Sold out miniatures are not restocked or produced anymore.

What is a preorder?

Some of the miniatures shown on this site are available as preorders: this means that you can purchase the figure in advance and it will be shipped later on or as soon as it launches on the market. Some miniatures will be available sooner and some others will be available later: preorders can take up to 60 days to be shipped and delivered.

We strongly recommend you to benefit from preorders when available, for several reasons. Our miniatures come in limited edition, so preordering guarantees you a copy. Also, preorder prices are always lower than final prices

However, there are cases where you might want to purchase a miniature that is already available and another one that is in preorder. In these circumstances, we suggest to do the following:

  • If you are in a hurry to start working on the available miniature, please purchase them separately. 
  • If you are willing to wait for the preorder to be available, then purchase them together and save on the shipping costs! 

Will I receive the painted miniature?

Generally speaking, no. You are buying an unpainted and unassembled miniature whose realisation is completely up to you and your inner scale modellist! However, as of 2021, we are also offering two new services.

When purchasing a product, you can choose three different options:

  • UNASSEMBLED MINIATURE: unassembled and unpainted miniature. Takes up to 48 hours to be shipped.
  • ASSEMBLED WITH PLINTH: the miniature will be shipped assembled and mounted on a plinth. It can also be primed with a special primer to be displayed as is. Generally takes about 2 weeks to be prepared and shipped.
  • PAINTED MINIATURE: the miniature will be shipped assembled and fully painted by our amazing team. Generally takes about 2 months to be prepared and shipped.

Each option has a different price and delivery time. Please check the description of each product for more information.

Why are the prices different and what should I do about VAT?

We switched to a new tax regime (and that’s why it took us so long to re-open! Ah, the perks of bureaucracy!) and we are now subject to VAT in many countries.

Prices listed on the site are always tax excluded. VAT will be added at checkout if needed.

How about shipping costs?

After a long and painful series of delays and disruptments of any kinds, our new tax regime enables us to benefit from faster and more reliable shipping services! We’ve partnered with TNT/FedEx to get you the best experience at the most competitive shipping costs (which are partly covered by us). Below you can find the list of rates for 2021 (prices are always VAT excluded!)

 PLACE PRICE
ITALY

ALWAYS FREE for miniatures

10€ for books

ZONE 1:

Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hungary, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

12€ FREE over 149€

ZONE 2:

Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden

20€ FREE over 149€

ZONE 3:

Armenia, Azerbaigian, Bahrein, Bangladesh, Bhutan, Brunei, Canada, China, Hong Kong, India, Israel, Jordan, Kuwait, Lebanon, Myanmar, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Switzerland, United States, Yemen, Algeria, Egypt, Morocco, Tunesia

20€ FREE over 149€

ZONE 4:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brasil, Cambogia, Carribean islands, Chile, Colombia, Costa Rica, Ecuador, Falklands, French Guyana, Guyana, Indonesia, Japan, Laos, Macao, Malaysia, New Zealand, Paraguay, Perù, Philippines, Singapore, South Corea, Saint Vincent & Grenadine, Suriname, Taiwan, Thailandia, Timor Est, Trinidad & Tobago, Turks Island & Caicos, United Kingdom, Uruguay, Venezuela, Vietnam, Virgin Island

25€
FREE over 149€

ZONE 5:

Albania, Andorra, Belarus, Bosnia, Cyprus, Gibraltar, Iceland, Malta, Moldova, Montenegro, Macedonia, Norway, Russia, Serbia, Turkey, Ukraine and pretty much any other place in the world!

30€

FREE over 250€

Please note: orders may be subject to custom duties in some countries. The recipient is responsible for paying customs fees and import taxes.

I cannot track my order. Can you help?

Upon shipping, our system will automatically send you and email with the tracking code. If it doesn’t work, do not hesitate to contact us here. Please remember that customer service is available from Monday to Friday (10.00 - 17.00 UTC+1); requests received during the weekend will be processed on the following Monday.

When will I receive my order?

Orders are processed from Monday to Friday and we have pick-ups booked every other day. You should get your package within 1-6 business days, according to the place where you live.

I have placed an order but I haven’t received any confirmation!

Don't worry! Make sure to check your Spam folder and any other filter you might have enabled on your email account. If you still can’t find the email, please contact us herePlease remember that customer service is available from Monday to Friday (10.00 - 17.00 UTC+1); requests received during the weekend will be processed on the following Monday.

How can I know about Mindwork Games’ future releases?

Easy! Sign up to our newsletter in the bottom right box below or follow us on our social pages!